Frequently Asked Questions
We receive many questions about cat sitting and our services – we’re only happy to answer what we can!
Questions about our Cat Sitting
Usually, visits we do include the following:
- Litter tray – scooping, full change, cleaning, fresh liners
- Food – bowl washing, fresh food or biscuit top-ups, food timer setting
- Water – bowl or fountain cleaning, full change, filter change, quick top-ups
- Day-to-day home care – curtains, lights, alarm setting, plant watering
- Medicine – tablets, insulin, liquid, powder
- Cat touch-ups – brushing, eye weeping/crust wiping
Each visit is unique and bespoke to your needs, so additional services can be provided on request.
We currently cover the following areas:
Knutsford, Mobberley, Wilmslow, Alderley Edge, Warford, Chelford, Marthall, Tabley, Over Peover, Lower Peover, Plumley, Pickmere, Ollerton, Arley and High Legh.
If you live in an area that is not listed above, we may still be able to provide you with cat sitting services, or recommend an alternative company.
We can customise the frequency we visit, such as morning only or morning and evening visits. We offer a variety of visit types, based on the needs of your cat.
More information on our visit types can be found on our Cat Sitting page.
We offer a variety of visit types, based on the needs of your cat. It can be anything from a 15-minute visit up to multi-hour stays. If you require more than this, we’re happy to discuss your needs.
More information on our visit types can be found on our Cat Sitting page.
Yes, we can! It’s important for us to understand everything about your cat, including what they eat and anything we should be avoiding.
This is covered in our welcome meeting with you, along with other details. Read more on our Cat Sitting page.
Yes, we have experience in administering various medications to cats, including tablets, liquid medication, insulin and food supplements.
Our team will need to understand your exact requirements which is covered in our welcome meeting. If you’d like to ask us about this beforehand, please contact us.
Absolutely! As much as we’re there to care for your cat, we’re also there to offer you peace of mind while you’re away.
Our cat sitters will always send you an update after each visit, which can include photos and videos.
We use Time to Pet software to send you visit updates.
When you join Cat Sitters of Knutsford, our team is there to onboard you to the app and provide you with support.
It’s a great app that allows you to keep your cat details up to date, let us know about changes in their routine, book future visits and where we’ll send our visit updates from.
For customers, the app is free to download on both iOS/iPhone and Android phones. There is also the option to access Time to Pet through the website, if you would prefer not to download the app.
We require a welcome meeting before we onboard you and your cat with us. Once we complete the welcome meeting, we don’t need to do this again unless there’s any major changes or a new family member.
Every cat and home is unique, so it’s important for us to learn as much as we can to ensure we follow your cat’s usual routine, reducing their stress while you’re away.
It’s also a great opportunity for us to meet your cat with you present which can support their confidence with a new person in their home.
You’ll also be able to ask us any questions you have about our services or the cat sitter assigned to you.
There is no fee for a welcome meeting.
We have a total of 3 years’ experience in cat sitting. We’ve also had family cats for 20+ years, all with their own very unique characters!
Some of our team has also had experience volunteering for Cats Protection.
Our business is covered with Protectivity and all our cat sitters are DBS checked every year.
If you’d like more information on this, please contact us.
Prices start from £12.50 for a 15-minute visit.
Visit our Cat Sitting page for a full list of prices.
During our welcome meeting, we gather both your contact details and an emergency contact. We also collect details of the Vet your cat is registered with.
If there is a medical emergency, we will have prior consent from you to take your cat to the registered Vet and initate care on your behalf, excluding euthanasia.
You will be contacted immediately, and should you be unavailable, we will get in touch with your emergency contact.
We will also provide a Veterinary Release Form.
Questions about Home care
We respect and look after your home, as if it were our own. It’s important to keep your home safe, secure and maintained whilst you’re away.
During our visits, we’re happy to open and close curtains, turn lights on and off, set alarms, water plants, bring post and parcels inside and more.
We can either collect a copy of your key during our welcome meeting, or we can pick-up your key closer to the time of our visits.
Currently, we do not hold a copy of your key and so once our visits are finished, we will arrange to give them back to you.
In our welcome meeting we will collect both your contact details and an emergency contact. We also ask about your availability whilst you’re away.
Depending on the severity of emergency we will contact you or your emergency contact immediately by phone to discuss the emergency and what you would like us to do.
Questions about Booking and Payment
Click here to go to our contact page, where you can either fill in our form, or give us a call.
Existing customers can book visits directly on the Time to Pet app.
Yes, we are able to offer bulk-buy visit packages and discounts for long-stays.
Please contact us for details.
We request full payment for cat sitting no later than 8 days before the first day of our visits.
Further details are provided on your invoice.
Please make note of our cancellation policy in our Business Terms and Conditions.
We only accept bank transfer payments at this time.
We understand plans change and you may need to cancel your booking with us. We therefore have the following cancellation policy:
- 7+ days’ notice: You will receive a full refund for the cancelled booking.
- 3 days’ notice: You will receive a 75% refund for the cancelled booking.
- 1 day notice: You will receive a 50% refund for the cancelled booking.
We always look at cancellations on a case-by-case basis and can be flexible if suitable.
I still have a question
If you need more information on any aspect of our services, please get in touch with our team via our contact page.
